Review guidelines for clients
We encourage customers to submit reviews to build a reliable foundation for future
clients when looking to hire artists – in turn, reviews are a great way to help reliable
artists win more work.
When can customers review?
You can leave a review for any artist you have hired via our platform, provided that
the work has started or you have paid some money as a deposit.
If you do not meet the above requirement, but you need to let us know about your
experience with a tradesperson on djandmusicians.com, please use our contact
form to get in touch with us.
What to include in a review
Reviews should always be an honest and factual account of your experience with
an artist(s). Here’s some things you should consider when writing a review:
• Reviews are limited to 1000 characters
• The review should focus on the work completed by the artist you hired
• The review can also reference the behaviour/professionalism of the artist
• The review should be constructive – avoiding accusations and offensive
language
• Keep to the true facts
What not to include in a review
We ask that you remain considerate when leaving your review, even if things haven’t
gone as planned. Your review is your chance to let people know your experience of
working with the tradesperson. You must NOT:
• Make false, inaccurate or misleading statements
• Include any personal or private details about the tradesperson or their
employees (name, home address, phone number etc)
• Use offensive, vulgar, obscene, racist, hateful or derogatory language
• Include links or promotional material in your review that could take other
customers away from the platform
When will we remove a review?
Djandmusicians.com is committed to publishing all reviews as long as the content
meets the requirements of this policy. This means we will only remove reviews if:
• No work has started and no money has been paid to the tradesperson
• The feedback does not relate to an authentic job that was posted on our
platform or an authentic artist
• The customer has been paid or otherwise incentivised to post the review
• The review contains personal information (such as names, addresses or other
identifying information) of the artist or a 3rd party
• The review contains any offensive, vulgar, obscene, hateful, racist or
derogatory language
• The review contains content that is illegal or that is depicting illegal activity
• The review is false, inaccurate or misleading
• The customer requests removal of their review
• We have a court order to remove (or temporarily take offline) a review
• The review is in conflict with our terms and conditions for artists and/or our
terms and conditions for customers (depending on which set of conditions
applies to the user)
Artists also have the right to object to any review left about them. We will investigate
any objections received and where we find a review contravenes our terms and
conditions or this policy, we may remove the review.
Can a review be amended or deleted?
If an Artist wishes to amend a review, this can be done by logging in to their
account. If they wish to delete a review, they will need to contact us directly to
request the deletion.
How we process reviews
To ensure we process only genuine reviews, a review can generally only be
submitted if:
• The review is linked to a job posted on our platform by one of our customers;
• The artist who is subject to the review was hired for this job via our platform;
and
• The customer is logged into their account when posting the review.
All negative reviews are reviewed as part of our monitoring of artists, but we do not
remove the reviews unless it contravenes our terms and conditions or this policy.
We will determine at our sole and absolute discretion whether or not to remove a
review upon request.
We also accept reviews for artists from up to five customers who hired them from
outside of our platform. Artists are able to request these reviews from their existing
customer base (via their account on our platform), and the customer reviews are
sent directly to us. We verify the authenticity of these reviews by requiring the artists
to provide a copy of the paid invoice for the job. The review is only published once
the invoice is received.
We do not tolerate false, inaccurate, fake or misleading reviews and will take
appropriate action against users that are found to be posting such reviews. This
may include closing customers accounts who leave false, inaccurate, fake,
misleading or otherwise inappropriate reviews.
How we source and publish reviews
Once an artist has been hired for a job on our platform, we prompt customers to
leave a review about their experiences. This includes a mixture of emails and
messages via our app.
Reviews are rated based on a star score system, with each review providing a rating
of between 1 and 5 stars (5 being positive). The overall published review rating for a
tradesperson is calculated by the average rating of their combined reviews.
We do not allow sponsored reviews on our platform. Any reviews which have been
left for incentivised returns will be removed.
Review guidelines for artists
We encourage all artists to respond to the reviews they receive. This gives artists
the chance to give their perspective, in a professional manner.
We understand that sometimes things don’t go to plan and this may result in a low
review from a customer. It’s important to understand that one low review amongst
other positive reviews shouldn’t stop you from winning work. A well written,
professional response can be equally as important to a customer than a positive
review, as it shows that you are able to communicate well and resolve any issues
that may arise.
When responding to a review, you must:
• Keep the response constructive and avoid accusatory and offensive
language
• Not include any personal information of the customer that could identify them
(such as names, addresses or any other contact details)
• Keep to the facts
• Not use your response to threaten or intimidate the customer
• Not respond with any promotional material that would take other customers
away from our platform
• DJ and Musicians reserves the right at its sole and absolute discretion to
remove your response should it contravene the rules set out in this policy
and we will inform you via the contact details of your account if this is the
case.
If either party objects to the initial review or the artist’s response, you should
contact us via our contact form.
Why do we have this policy?
This policy helps protect the integrity of our reviews. We will review and update the
policy from time to time to make sure we are keeping up with legislation and
industry standards. Users are required to follow this policy as well as our terms and
conditions and all applicable laws.
